Welcome! I’m a designer with a knack for asking questions, tackling complexity, spicing up dull meetings, and running excellent book clubs.
SERVICE DESIGNER | MFA IN DESIGN MANAGEMENT
About Me
An experienced design thinker, I have collaborated on innovative product and service platforms across the tech, health care, and consumer goods industries. I have contributed to all phases of the design and product development process, which has led me to my niche in research, facilitation, and mentoring. I thrive on building collaborative environments that support innovation and systems thinking.
My latest challenge has been helping 3M to develop delightful user experiences and leading virtual and on-site facilitation and design research through my contributions as a Senior Design Researcher on the Health Care UX team.
When I’m not researching, collaborating, or designing, you can find me reading, practicing my fiddle tunes, or stretching out in a yoga class.
Want to nerd out about design or hobbies? Reach out!
Portfolio
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Resume
Selected Experience
Principal Service Designer
Truist
March 2022 - Present
Head of Service Design for Business Banking. Leads a team of three service designers to communicate, champion, and demonstrate human-centered design process for our Business Banking client segment. Serves as people’s champion at the macro level of the journey room to cascade design intent and ensure consistency of vision through the three distinct sub-journeys that serve a particular client/teammate need in the room.
Senior Service Designer
Truist
September 2020 - March 2022
Lead holistic service design activities within a strategic client journey (Business Banking) leveraging a variety of human-centered design methods and frameworks. Communicated, evangelized, and demonstrated a human-centered design process. Facilitated ideation workshops with cross-functional internal teams. Helped define service design best practices for Truist. Co-produced deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes. Sought out, aggregated, and conducted qualitative customer and employee research/insights in partnership with researchers.
Senior Design Researcher
3M
Dec 2019 - September 2020
Responsible for the overall development, delivery, and evangelism of human-centered research processes and deliverables. Coaches stakeholders as partners in the design research process from initial strategy to launch. Plans and facilitates workshops (virtual and on-site) with cross-functional teams to frame opportunities, generate solutions, and define strategies. Adapts and tailors design approach to the project, environment, or business need while following and developing organizational systems, processes, and best practices.
UX Designer
3M
June 2017-November 2016
Worked with cross-functional teams to create human-centered designs and interfaces. Provided experience and visual design that brought to life experience strategies, user interfaces, and product/service ecosystems. Conducted qualitative research to generate personas, workflow maps, journeys, and insights to create compelling user experiences, identify requirements, and define design from testing to launch.
Design Thinking Facilitator
Steelcase + SCAD
Nov 2015, June 2017
Supported facilitation and design of 2 one-week workshops for emerging workplace design leaders taking on a research project in a globally distributed team. Session topics included design thinking, scenario planning, and business model generation. MFA thesis workshop prototype was used during scenario planning sessions.
Consulting Design Strategist
Lenovo + Verbal Visual Framework
April-May 2016
Tasked with an intensive research and design project that culminated in a presentation at Lenovo headquarters. Conducted user research, synthesized, and generated solutions in tight, four-week timeline. Designed and utilized elicitation tools for user research workshop, synthesized design criteria, evaluated designs, and delivered a presentation of insights and design concepts.
Education
M.F.A Design Management
Savannah College of Art & Design
B.F.A Design
University of Texas at Austin
Community & Development
UX Professionals Association
Nielson Norman Group UX Training
Writing Compelling Digital Copy, 2018
Facilitating UX Workshops, 2018
Step Up Savannah
Organized Poverty Simulation at SCAD as an Extended Learning Opportunity hosted by the Design Research Club to foster empathy for our neighbors living below the poverty line.
3M Impact
Design Thinking Lead on the volunteer team serving Ujamaa Place, a civil rights and social justice non-profit in St. Paul, MN.
Service Design Network
Professional & Design Mentoring
Prime Digital Academy, 2019
BrandLab + 3M Intern, 2019
3M Interns (Virtual), 2019
3M UX Interns, 2018
CRLA Certified (SCAD), 2018
3M Design Book Club - Booked for Lunch
Founder and manager of the 3M Design book club. We read 6 books a year on the topics of Science, Innovation, and Humanity. We meet every 2 months to discuss, snack, and share.
Awards & Honors
Excelsus Laureate
Savannah College of Art & Design
Honored as the highest achieving graduate student in the class of 2017-2018.
2 Patents Pending
3M Health Care UX - Food Safety
SCAD Honors Scholarship
2013 Recipient
Phi Kappa Phi, UT Austin
Invited in 2012 to join the oldest all-discipline honor society for students with integrity and high ethical standards who are ranked scholastically in the top 7.5 percent of their university class.
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